Frequently Asked Questions
Below is a list of frequently asked questions about ordering Jhpiego publications online.
Q: Are "cookies" used for the online ordering form?
A: Yes. Jhpiego's online ordering form uses "cookies" to track your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as an identification card, recording any data such as shipping information.
Cookies must be enabled to process an online order. Most browsers are initially set to accept cookies. To change the cookie settings, go to the Internet Options or preferences in your browser.
Q: Is my privacy protected?
A: Yes. The information obtained about you and your purchases will not be given, sold, or otherwise transferred to third parties.
Q: What is the payment policy?
A: Jhpiego's online publication order request will not require payment information. Once your request has been received, a representative will contact you within 5 business days to verify the total cost including shipping and handling fees as appropriate.
All orders must be prepaid in U.S. dollars and will be shipped only after payment is received. Acceptable payment methods include checks and money orders.
Q: Can orders be shipped internationally?
A: Yes. Jhpiego will ship publication orders internationally. International shipping charges will apply and are based on weight and final destination.
Q: Who do I contact if I have a question about my order?
A: For all questions regarding online orders, please contact us.
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